Provide personalized, interactive outbound notifications.

Use Blueworx to proactively communicate with customers – providing alerts, updates and reminders that are both relevant and interactive. Why send a past due notification when you can enable the customer to immediately and securely pay their bill right then and there? With interactive outbound notifications driven by business logic and customer data, you can do just that. Anticipate requests, drive efficiencies in business processes, reduce frustration and build loyalty.

Take a look at some of the many ways you can use outbound IVR and SMS in your business, then contact us to talk about your specific needs and requirements.

Real-time alerts

Send customers timely alerts that help prevent overdrawn accounts, fraudulent activity, fines and shut offs. Enable customers to take immediate action on the alert using IVR self-service, SMS or by connecting to an agent.

Actionable reminders

Remind customers of upcoming deadlines, appointments, payments and more. Let customers use speech or touchtone self-service to interact with the reminder – instantly renewing service, confirming an appointment or paying their bill.

Upselling and cross selling

Provide customers who have opted in with time-sensitive, targeted promotions and the ability to claim an offer or make a purchase on the spot.

Status updates

Improve the customer experience with real-time updates on everything from travel delays to claims status to product availability.

Emergency notifications

Service interruptions, inclement weather and school closures are just a few of the occurrences that can result in huge inbound call volumes. Proactive outbound communications can help your business keep customers (and employees) informed in an efficient and effective way.

Surveys

Deliver automated surveys to gather valuable customer feedback on recent purchases, services or interactions.

Ready to put Blueworx to work for you? Contact us today.

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