Blueworx Webinars Available On Demand

The Cognitive Contact Center

Interested in how you can leverage the power of IBM Watson Artificial Intelligence (AI) in your Contact Center? Blueworx is excited to offer two webinars available on demand, which provide real-life examples and demonstrations showing how you can integrate the cognitive learning of Watson with your IVR system. Discover the many ways you can effectively harness and utilize the massive amount of data that flows into your business daily to provide a better customer experience.

Webinar 1

The Complete Cognitive Contact Center

Our first Webinar, The Complete Cognitive Contact Center, provides an overview of Watson and the Contact Center. It provides guidance on how you might incorporate the brain power of Watson in your Contact Center operation.

Webinar 2

Unlocking the Power of the Cognitive Contact Center

Utilizing demos and real-time examples, our second Webinar, Unlocking the Power of the Cognitive Contact Center, explores the components of Watson and reviews the techniques you can use to layer this higher-level “thinking” atop a traditional IVR’s call mapping solution. You will take home an understanding of how to determine the best way you might integrate Watson in your contact center.

To view the webinars and learn more about The Cognitive Contact Center, please complete the form below.

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