Too many companies don’t realize the potential of their IVR platform. Even more deliver voice applications that frustrate customers. Having a good platform isn’t enough. It’s what you do with it that really matters.
We have over 100 combined years of expertise in application development and UI design. More importantly everything we do is backed by 24x7x365 support and a relentless obsession with our customers’ satisfaction and success. The Blueworx platform is rock solid. Let us share our expertise and best practices to help ensure you are maximizing the value of your investment and delivering excellent experiences.
We are here to help.
We’ll work closely with you to:
- Define your requirements, objectives and business goals
- Understand and map the customer journey for an effortless user experience
- Get the most out of advanced platform capabilities and ensure a modern solution
- Find ways to deliver differentiated service that builds customer loyalty
- Identify operational efficiencies
- Impart best practices from deploying hundreds of IVR self-service and contact center applications
Blueworx Best Practice
Voice Services Include:
- IVR Roadmap & Strategic Planning
- Voice User Interface Design
- Application Development
- Speech Recognition & Grammar Development
- Grammar Tuning and Optimization
- Biometric Authentication
- Computer Telephony Integration (CTI)
- Advanced Reporting & Business Intelligence
- Cloud migration strategies