How do you serve customers in the most efficient, effective way across channels? How can you master complex, cross-channel interactions?
Let Blueworx show you how to create the ultimate multi-channel experience for your customers.
Multi-channel for Banking
Watch how multi-channel supports billing changes.
Multi-channel for Healthcare
Watch how multi-channel supports scheduling.
Multi-channel for Utilities
Watch how multi-channel supports a billing question.
Personalized
self-service
Intelligent
call routing
Outbound voice
and SMS notifications
Agility
in the cloud
Create smart, personalized and dynamic customer interactions.
Blueworx and IBM Partnering to bring transformation to the customer experience.
Blueworx Voice Conversation for IBM Voice Gateway enables businesses to deliver a more dynamic, multi-channel, natural and fluid customer experience.
With this powerful combination customers can experience a more conversational approach to their interactions and receive resolution to their inquiries more quickly than in traditional interactions handled by legacy IVRs.