February 2017 - Blueworx

Blueworx Releases Voice Response 7.2

Delivering Powerful Interactive Voice and Customer Experience Solutions

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces the release of Blueworx Voice Response 7.2 for Linux. The new release provides enhancements for both on-premise and Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.1. Blueworx Voice Response (BVR) is designed to run on IBM AIX© and Linux.

Blueworx Enhances Customer Experience with Intelligent User Experience Design Services

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, today announced a progressive offering for User Customer Experience (UX) Design services in support of multi-channel customer interactions. The UX Design service offered by Blueworx is a data-driven and analytical approach to user interactions which will result in improved productivity and adoption of applications across channels.

User Experience Design – UX, UXD, UED or XD – has been around for a long time. The concept of enhancing the customer experience by improving the usability, accessibility, and intuitiveness of a customer interaction with UX design just makes sense. Our UX Design service incorporates human factors into the process by combining the practices of psychology and engineering to help design technology around human behavior, not just considering the ease of development.

Chrysalis Software Announces Avaya Compliance for Blueworx Voice Response Solution

Chrysalis Software, a premier provider of Avaya contact center professional services and value-added products, today announced successful completion of Compliance Testing for the Blueworx Voice Response 7.1 (BVR) solution with the Avaya Aura Communication Manager r7.0 and Avaya Aura Session Manager r7.0.

The Blueworx Voice Response 7.1 solution supports the functionality of rich-speech enabled voice and Text-to-Speech (TTS) applications based on industry standards and integrates with MRCP compliant third-party speech recognition engines and leading Computer Telephony Integration (CTI) products.