• +1.888.495.0005
  • Contact
  • Support
  • BVR Trial
BlueworxBlueworx
  • Products
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • Services
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • Partners
  • Resources
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • About Us
    • Customer Obsession
    • Careers
  • Products
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • Services
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • Partners
  • Resources
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • About Us
    • Customer Obsession
    • Careers
ai
Easing Hectic Holidays with AI
  • November 27, 2017/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

The holidays are in full swing and even if you couldn’t tell already by the Christmas lights that adorn the many homes, you definitely can tell by the wait times, especially when calling into customer service. Two days before Thanksgiving I received text messages notifying me that packages I had ordered from an online giant had been delivered. Awesome, I thought. I love how technology has advanced so much that I knew the exact moment to leave my warm office chair to open the front door. Only this time as the chill blew into my face, my porch was empty. No package, and definitely not two that were clearly marked as delivered just minutes before.

Read More


chatbots
Bots Are Not Just the New IVR
  • November 16, 2017/
  • Posted By : Scott Manghillis/
  • 0 comments /
  • Under : Blog

In my last article on virtual assistants and bots improving CSAT by cutting down on boredom (https://www.blueworx.com/do-you-hate-waiting-in-line/ ), one thing I didn’t address was how to add automation to the contact center without it being perceived as just an extension of the IVR.  Because, let’s face it, most people don’t like IVR, and few of them understand that without IVR, product costs would increase.  So, how do you use chatbots and virtual assistants without adding to the frustration of the customer?

Read More


Blueworx Partners with Skytap for Application Modernization
  • November 14, 2017/
  • Posted By : Marketing/
  • 0 comments /
  • Under : News

Skytap Cloud to support Blueworx in delivering a migration path to the Cloud for AIX and Linux platforms.

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces a partnership with Skytap, a global cloud provider. Skytap recently announced the availability for support of AIX operating on the Skytap Cloud. Skytap Cloud is the only public cloud offering that supports AIX, Linux and Windows.  This partnership enables Blueworx to provide a migration path to the Cloud for Blueworx Interactive Voice Response (BVR) platforms running on AIX or Linux operating systems. Read more about Skytap here. 

Read More


user experience
Technology and Humans Deliver the Best in User Experience
  • November 10, 2017/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

I bet you can recall the last time you had a really terrible customer experience. It was probably pretty recent and could still be as fresh as day in your mind. But are you able to remember a good customer experience, or even a great one? Perhaps it was in a store. Or maybe something as simple as an online purchase. Whatever it was, great customer experiences seem to stand out more than bad ones. And sadly, because those over-the-top-genuinely-want-to-help experiences are few and far between.

User Experience (UX) Design is intended to develop clear, efficient, user-friendly interactions between customers and businesses through a variety of applications. It is more than just recording prompts for your IVR with a voice that “sounds good” or designing a call flow that gets the customer where they need to go. An effective communication interface is intuitive. It is efficient, saving customers’ time and keeping their frustration levels down. A connection is made that is clear and easy to understand, giving the customer a positive experience.

Read More


contact center
Do you hate waiting in line?
  • November 9, 2017/
  • Posted By : Scott Manghillis/
  • 0 comments /
  • Under : Blog

Do you hate waiting in line? On hold?  Most of us would certainly answer, “yes.”  However, the psychology behind waiting in line says that most of us don’t hate waiting in line – we hate being bored. That’s why there are floor to ceiling mirrors in most large buildings near the elevator.  It gives us all something to do (check other people out).  In addition, one of the first people who studied the science behind waiting in line was AK Erlang.  Some of you may recognize the last name – that’s right, he worked the probability and statistics behind the calculators that allow us to determine the lines/agents/bandwidth needed in a contact center based on busy hour traffic and average handle time.

“So what?” you ask.

Read More


Customer experience
Happy Customers = Happy Banks
  • November 3, 2017/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

With the increase in technology making competition for customers more fierce than ever, banks have a huge incentive to improve their customer experience. But just how important is the customers experience to a bank’s bottom line?

According to Forrester Research, the overall monetary impact of customer experience (CX) on a business, defined by how customers perceive their interaction with your company, is measured in the hundreds of millions of dollars. Poor customer experiences are a huge source of wasted money for businesses, which can be quantified in terms of tens of millions of dollars for a typical financial company. Combined with spikes in dissatisfaction due to the changing structure of banking fees, failure to implement and modify top-notch customer service solutions will have devastating consequences. In fact, among all businesses, banks have the highest correlation between customer experience and the likelihood of switching businesses.

Read More


Search
Recent Posts
  • Blueworx Voice Response 7.20 July 22, 2020
  • Blueworx Voice Response 7.19 June 15, 2020
  • Waterfield Technologies, Well Positioned to Deliver Conversational AI Solutions April 21, 2020
  • Redundancy
    Blueworx release Blueworx Voice Response for Linux 7.16 and 7.17 January 31, 2020
  • Cloud
    Cloud Migration – A Roadmap for Success January 17, 2020
Customer Contact Center
Customer Contact Central
Healthcare Big data Chatbots Contact Center Customer Experience Self service Customer Service Sales Technology Personalization More >>

Tags
AI AIX Alexa Analytics Artificial Intelligence Avaya DevConnect Blueworx Blueworx Resource Manager Blueworx Voice Response Call Routing Chatbot Chatbots Cloud Cognitive Contact Center Contact Center CTI Customer Experience Customer Journey Customer Service CX GM Voices IBM IBM AIX IBM Cloud IBM Voice Gateway IBM Watson Interactive Voice Response IVR IVR Technology Group Linux Migration Multi-channel Omni-Channel Outbound Notification PCI compliance Self-Service SMS Text to Speech User Experience User Experience Design UX voice branding Voice Response Wallet Share Watson
Archives
  • July 2020
  • June 2020
  • April 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • July 2016
  • January 2016
Blueworx

Tulsa OK
Minneapolis MN
Orlando FL
Sausalito CA
Hursley UK

+1.888.495.0005
info@blueworx.com

  • PRODUCTS
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • SERVICES
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • PARTNERS
  • RESOURCES
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • ABOUT US
    • Customer Obsession
    • Careers
  • CONTACT
  • SUPPORT
Copyright Blueworx 2020. All Rights Reserved. Privacy Notice