• +1.888.495.0005
  • Contact
  • Support
  • BVR Trial
BlueworxBlueworx
  • Products
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • Services
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • Partners
  • Resources
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • About Us
    • Customer Obsession
    • Careers
  • Products
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • Services
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • Partners
  • Resources
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • About Us
    • Customer Obsession
    • Careers
Voice Response
Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux
  • June 26, 2018/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

Release 7.7 of Blueworx Voice Response for Linux

Contact centers today are actively looking for opportunities to leverage enhanced self-service as well as proactive outbound interactions that drive customer loyalty and reduce the cost to serve.  In today’s competitive market, where maximizing customer loyalty while reducing costs are key business metrics, offering a proactive approach to common reasons customers call in is imperative.  The dissemination of time-sensitive or personal information delivered quickly and consistently is a requirement to meet today’s customer demands.  The essence of outbound calling or text messaging is being proactive, preemptively contacting a customer before they have to contact you for information.  That is why Blueworx continues to make features like outbound calling more efficient and effective for businesses.

Read More


Touchpoints in Customer Experience
Touchpoints in the Customer Journey
  • June 8, 2018/
  • Posted By : Marketing/
  • 0 comments /
  • Under : Blog

Touchpoints are vital to the overall customer experience. It is during these moments, when a customer reaches out to you to conduct business, that your company has the opportunity to really put its best foot forward and leave a lasting impression. When too much emphasis is placed on these moments, though, it can actually have a negative impact. It will leave the customer feeling like the only time you truly care about them is when there is something to be gained by you.

What You Really Need to Focus On is the Entire End-to-End Customer Journey

Chat automation and other forms of artificial intelligence are effective in boosting customer engagement. The micro-experiences these tools create, however, do not account for even a fraction of a customer’s entire experience with your brand. If your company defines the customer experience by only a series of touchpoints, you’re missing out on a valuable source of information.

Read More


Search
Recent Posts
  • Blueworx Voice Response 7.20 July 22, 2020
  • Blueworx Voice Response 7.19 June 15, 2020
  • Waterfield Technologies, Well Positioned to Deliver Conversational AI Solutions April 21, 2020
  • Redundancy
    Blueworx release Blueworx Voice Response for Linux 7.16 and 7.17 January 31, 2020
  • Cloud
    Cloud Migration – A Roadmap for Success January 17, 2020
Customer Contact Center
Customer Contact Central
Healthcare Big data Chatbots Contact Center Customer Experience Self service Customer Service Sales Technology Personalization More >>

Tags
AI AIX Alexa Analytics Artificial Intelligence Avaya DevConnect Blueworx Blueworx Resource Manager Blueworx Voice Response Call Routing Chatbot Chatbots Cloud Cognitive Contact Center Contact Center CTI Customer Experience Customer Journey Customer Service CX GM Voices IBM IBM AIX IBM Cloud IBM Voice Gateway IBM Watson Interactive Voice Response IVR IVR Technology Group Linux Migration Multi-channel Omni-Channel Outbound Notification PCI compliance Self-Service SMS Text to Speech User Experience User Experience Design UX voice branding Voice Response Wallet Share Watson
Archives
  • July 2020
  • June 2020
  • April 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • July 2016
  • January 2016
Blueworx

Tulsa OK
Minneapolis MN
Orlando FL
Sausalito CA
Hursley UK

+1.888.495.0005
info@blueworx.com

  • PRODUCTS
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • SERVICES
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • PARTNERS
  • RESOURCES
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • ABOUT US
    • Customer Obsession
    • Careers
  • CONTACT
  • SUPPORT
Copyright Blueworx 2020. All Rights Reserved. Privacy Notice