April 2019 - Blueworx

Bright Pattern Announces Partnership with Blueworx to Deliver a Seamless Approach to Omnichannel Self-Service in the Cloud

Bright Pattern, the leading provider of omnichannel cloud contact center software for innovative companies, partners with Blueworx, provider of Interactive Voice and Customer Experience solutions.

SAN BRUNO, Calif., Apr. 24, 2019 /PRWeb/ — Bright Pattern, the leading provider of enterprise contact center software, today announces a partnership with Blueworx, a provider of interactive voice and customer experience solutions. Bright Pattern Contact Center Software enables Blueworx to deliver the most innovative and effortless omnichannel solution to midsize and enterprise customers across all industries.

Chatbots – An Attractive Option for your Contact Center

Contact Centers are transforming to keep up with the needs and demands of customers. Automation has always been part of the contact center world – and so it is no surprise that chatbots have been added to the mix. Since they were introduced, as is with all things related to AI, chatbots are getting better the more we use them. Machine learning is different than human learning – it’s only as good as the data we feed it. Chatbots lack natural cognition to challenge inputs such as 1+2 = 4. But over time, patterns are established that make chatbots “intelligent” – and smart enough to take on more and more complicated tasks.

Benefits of Callback Option in Your Contact Center

A great Customer Experience is at the top of the list when looking at ways to develop loyalty and shine above competitors. Businesses spend millions marketing their products trying to satisfy existing customers and gain new ones. However, all that effort goes to waste when customers feel upset and frustrated when they call into your contact center to resolve an issue – and have to wait and wait to talk to a representative.

One bad customer experience can lead to consumers dropping a business’s services and switching to a rival. Companies can make headway in reducing hangups by employing a callback option in their contact center.