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cloud
Your Contact Center in the Cloud
  • May 28, 2019/
  • Posted By : Donna Penwell/
  • 0 comments /
  • Under : Blog

What does moving your Contact Center to the cloud mean to the customer?  Are there benefits?  Calling into a contact center is never a favorite task of anyone.  We know that a number of us hang up in frustration when we call in and either get put in a queue waiting until an agent is available or even worse, enter into a seemingly endless series of menu choices while trying to solve our issue. Could a move to the cloud alleviate some of the problems in an overwhelmed contact center?

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Modern Contact Center
Smart, Dynamic CX in the Modern Contact Center
  • May 9, 2019/
  • Posted By : Marketing/
  • 0 comments /
  • Under : Blog

You cannot get around it – contact centers must modernize their operations to remain competitive in the current business landscape. Artificial intelligence is able to contribute to this effort in ways that a strictly human team simply cannot. Many contact centers that are falling behind with the technology are also falling behind in performance. Let’s take a look at some of the ways that artificial intelligence can be used in the modern contact center.

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