4 Steps to Building Your AI Strategy
Experience partnering with organizations in the early stages of AI has uncovered two recurring perceptions of how it applies to the contact center. The first perceives artificial intelligence as the solution to every business challenge, and then there are the healthy skeptics that see AI as too expensive, out of reach, and overly complicated for their environment. As you’d expect, there is a bit of truth to each perspective, with reality living squarely in between.
