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AI Strategy
4 Steps to Building Your AI Strategy
  • August 26, 2019/
  • Posted By : Kevin Maas/
  • 0 comments /
  • Under : Blog

Experience partnering with organizations in the early stages of AI has uncovered two recurring perceptions of how it applies to the contact center. The first perceives artificial intelligence as the solution to every business challenge, and then there are the healthy skeptics that see AI as too expensive, out of reach, and overly complicated for their environment. As you’d expect, there is a bit of truth to each perspective, with reality living squarely in between.

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Credit Unions
Credit Unions – Take Member Experience to the Next Level
  • August 9, 2019/
  • Posted By : Donna Penwell/
  • 0 comments /
  • Under : Blog

Building loyalty, meeting higher than ever service expectations and differentiating products and services from your competition are challenges that every Credit Union faces today. Searching for ways to take the member experience to the next level is constant as you seek to build better interactions that delight and grow your membership. We know the battle for members is fierce, and there are  products and services available to help you.

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