Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15

Blueworx Voice Response 7 for Linux (BVR) continues to offer a highly scalable, reliable and flexible IVR platform, allowing the user to extend the customer journey beyond traditional capabilities.

We are pleased to announce the release of BVR 7.15 for Linux which provides significant enhancements for the operation of both on-premise and cloud environments through the control of the cache.  Our new and more sophisticated method of caching resources efficiently handles the requirements found in real-time multi-application settings, providing granularity and flexibility.

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Conversational AI – Reaching new levels of engagement

The way people interact with businesses has been revolutionized the past few years, thanks to the innovative advances now available through conversational AI.

Conversational AI has allowed our contact centers to engage with customers more naturally than ever, fast-tracking them to resolution more quickly than interactions handled by traditional systems. A customer is no longer frustrated by complex menus and instead simply asks a question or speaks their need. A bot then responds and delivers the customer to where they need to go. Well-designed bots and virtual assistants engage customers more deeply and with more expertise, encouraging them to explore automated services that might otherwise go unnoticed and untouched.

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