Make Every Experience Count

Create value and build loyalty with a natural, conversational experience that offers near real-time response rates—delivering the information your customers need, when they need it. Blueworx Cloud boosts the quality of customer self-service with the ability to analyze data and compare relevant information to build fast, efficient and personalized interactions across the channels your customers prefer.

Designed for everyone

Create a connected customer experience that’s effortless for everyone — from customer to agent to developer. Blueworx Cloud aligns people, process and applications enabling you to deliver rich customer interactions.

Seamless communications

Customer expectations are higher than ever. Provide a consistent experience for customers, over their preferred channel, with seamless interactions across voice, chat, SMS, mobile, web and social.

Flexible AI integrations

Pair cutting-edge conversational AI technology with Blueworx Cloud and your existing contact center technology to better engage with customers and reduce costly pain points of communication failure and frustration.

Real-time insights

Gain the benefits of proactive customer engagement analytics. Leverage advanced analysis and reporting features to quickly create deep, context-driven interactions that are both personal and meaningful.

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Discover more of what Blueworx Cloud has to offer

Voice Response

Voice remains the most trusted channel for complex or emotional service interactions. Understand your customer’s needs and intent by leveraging the flexibility of natural language and the power of conversational AI.

CX Development Platform

Reduce the complexity of deploying self-service experiences. Enable your team to manage the entire application lifecycle through a single workspace and drive engagement across IVR, SMS, chat, mobile, web and social.

PCI Secure Payments

Protect your customer information and reduce the risk of exposure to PCI compliance issues. Remove sensitive cardholder data from your network and applications to guard against fraud and reduce the cost of agent assisted payment processing.

Notification Services

Elevate your customer experience with proactive communications. Deliver the information they need, when they need it most, over voice or digital channels. Enable real-time alerts, actionable reminders, emergency notifications, targeted promotions and more.

Why Blueworx

Blueworx’s portfolio of communication products enables organizations to create intelligent, connected experiences that simplify customer communications and increase engagement.

  • Available to deploy in the cloud, on-premise or hybrid
  • Create, prototype and deploy new channels with speed and agility
  • Apply the latest in voice response and conversational AI technology
  • Unparalleled support and tailored managed services options

Avoid complex price models — pay only for what you use.

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