Delivering powerful web interface for application management

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.4 for Linux. The new release provides enhancements for the Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.3.

Blueworx Voice Response (BVR) is available for both IBM AIX® and Linux.

Blueworx Voice Response is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability.  Our team continues to develop enhancements to the Blueworx IVR platform that provide customers with the flexibility of deploying voice solutions across multiple models.  Blueworx offers voice and customer experience solutions on-premises, in the cloud or as a hybrid solution. Blueworx introduces a new Web-based User Interface in this Blueworx 7.4 for Linux release.

The newly designed Web User Interface introduces an enhanced front-end for monitoring and configuring Blueworx Voice Response for Linux. The Web User Interface provides administrators with a simple and logical overview of their Voice Response system, making configuration easy.  Through the Admin Console, applications, numbers and features can be created, edited and easily managed.

“We are incredibly excited to release the new interface for Blueworx.” said Dean Upton, Director of Product Strategy at Blueworx. “Not only does it make configuring Blueworx solutions easier, it also lays the foundation for many more front-end features for Blueworx IVR that are scheduled to be delivered in 2018. It’s of particular benefit to customers with Blueworx clusters; as the web interface connects via the central Blueworx Resource Manager, it enables administrators to manage multiple BVR machines within the same console.”

The web interface is included in Blueworx Voice Response 7.4 for Linux, which is available for download by existing customers that have an active service agreement. To learn more about the Web-User Interface you can view our demonstration video.

About Blueworx

Blueworx is an Interactive Voice platform designed to deliver the highest level of performance, security, reliability and scalability. The enterprise-grade platform is optimized to run on Linux or IBM AIX® and is compatible with Intel and IBM Power® servers. Blueworx is used by some of the largest enterprises and telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more.

The Blueworx team consists of ex-IBM and contact center industry veterans with more than 100 years of combined expertise in software development, interactive application design, delivery and infrastructure support.