The office of the 1970s was built on paper files, the office of the 1980s was built on word processing, spreadsheets, and other PC software, and the office of the 1990s was built on websites. These days, the office is built on cloud-based apps. In fact, we all use cloud-based applications in our daily lives – whether we are at work or connecting with family and friends about neighborhood happenings. We communicate and manage information in the cloud through all sorts of devices and applications. With most everything else going to the cloud, why not your IVR system?
Our White Paper, The Journey of Contact Center Cloud Migration: Ten Keys to Success, provides a complete set of guidelines on how to move your IVR to the cloud. Here’s an excerpt from the White Paper:
“So when considering moving your IVR system to the cloud you should understand the simple benefits. Cloud contact center technology can be delivered as a subscription based service or even as a pay-as-you-go model, reducing the costs associated with the management of hardware and software. Just think about not having to pay for servers, routers, new hardware and dealing with software upgrades. A cloud solution frees up your IT staff to focus on other areas of the business. The cloud offers businesses the opportunity to reduce IT costs, streamline IT, supports simple and easy scalability, reliability, as well as gain access to new features and services instantly.
The cloud enables contact centers looking to improve performance, productivity, and reduce costs, to serve customers, an opportunity. That said, technology variables are broad and diverse. It’s important to understand the features and benefits brought to you by the cloud and to understand how those benefits can work for your business. Cloud technology in the contact center space has been around for years and continues to grow in adoption due to the value a cloud application can deliver to the bottom line.”
Read more by downloading our White Paper here. Companies like Blueworx have developed pricing tools that can help you understand the total cost of ownership (TCO) and return on investment (ROI) for moving from an on-premise solution to the cloud. Make sure your plans explore how to leverage the benefits of the cloud as you build your business case. Contact us today.