The Blueworx Voice Response (BVR) release 7.19 adds robust functionality further advancing BVR’s ability to provide access to artificial intelligence (AI) through all IVR application models.
VoiceXML Virtual Assistant Integration
Blueworx Voice Response 7.19 allows a VoiceXML application to interact directly with an IBM Watson Virtual Assistant, providing a direct alternative to an MRCP speech server for Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) capability when using VoiceXML.Read More
Opus Research ‘Vendors that Matter Series’
Tulsa, Oklahoma – April 21, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today launch with Opus Research, a report highlighting Waterfield Technologies as part of the ‘Vendors that Matter’ series. This report examines the unique qualifications and agnostic approach of Waterfield Technologies in the market for delivering artificial intelligent (AI) solutions for the contact center. Opus Research is a diversified advisory and analysis firm proving critical insight on software and services that support multimodal customer care.Read More
Bright Pattern, the leading provider of omnichannel cloud contact center software for innovative companies, partners with Blueworx, provider of Interactive Voice and Customer Experience solutions.
SAN BRUNO, Calif., Apr. 24, 2019 /PRWeb/ — Bright Pattern, the leading provider of enterprise contact center software, today announces a partnership with Blueworx, a provider of interactive voice and customer experience solutions. Bright Pattern Contact Center Software enables Blueworx to deliver the most innovative and effortless omnichannel solution to midsize and enterprise customers across all industries.
Optimize customer interactions with real-time digital collaboration and visual voice solutions.
TEL AVIV, ISRAEL AND LONDON, UK – January 8, 2019 – Blueworx, a provider of Interactive Voice and Customer Experience solutions and CallVU, the leading provider of Digital Engagement solutions announce today the availability of CallVU Visual-IVR and Agent-caller Collaboration and Content Sharing solutions as part of Blueworx Customer Experience portfolio. The joint solution allows organizations the ability to create fully digital and visual customer experiences during customer service and support interactions as well as the ability to drive increases in overall customer engagement for automated digital journeys.
Delivering enhancements to protect every customer interaction
Tulsa, Oklahoma – Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.9 for Linux. The new release provides enhancements for both on-premises and Blueworx Cloud solutions with the same secure, rock-solid stability and unparalleled scalability expected from Blueworx Voice Response.
Blueworx Voice Response is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability. Add to that the ability to deliver a high level of security for customer interactions. When it comes to growing businesses, secure transactions for your customers’ sensitive information and data is critical – especially when it comes to payment options.
New advances in general commerce and payment technologies are available to keep up with the new rules and regulations when it comes to consumer data protection. Blueworx is committed to the continuous delivery of new enhancements to Blueworx Voice Response that enables businesses to deliver an advanced level of PCI compliance.
TULSA, Okla. (PRWEB) May 10, 2018
Blueworx and Aspect Software together offer a comprehensive approach to application lifecycle management for Interactive Voice Response and Omni-Channel self-service solutions.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver dynamically scalable, flexible and reliable voice technologies, announces the availability of Blueworx CX as part of a partnership with Aspect Software. Aspect is an award-winning cloud provider of fully integrated consumer engagement, workforce optimization and self-service solutions.
The partnership combines market-leading technologies essential to creating a modern IVR (Interactive Voice Response) experience: Blueworx Voice Response and Aspect’s CXP platform enhance customer solutions with features like dynamic personalization, real-time analytics and support for Omni-channel applications across voice, web chat, SMS, social media messaging platforms, and mobile web applications. This powerful combination provides an up-to-date method of developing, deploying and managing Omni-channel self-service experiences.
“Few technologies are more despised than interactive voice response (IVR).
It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies. Instead of repeatedly pressing zero, we can all now repeat the word ‘representative’ until we finally get a human on the line. Is this progress?
It’s no wonder, then, that IBM decided to exit the IVR market a few years ago, selling off its WebSphere Voice products to a holding company that rebranded its new offering Blueworx in early 2016.
Out of the gate, Blueworx faced multiple challenges: not only does IVR top consumers’ most-hated list of technologies, but established incumbents like Avaya , Cisco Systems, Genesys, and Aspect dominate the space.
To make matters worse, Blueworx had no choice but to leverage older software that IBM had optimized for its own hardware, as well as AIX, its aging flavor of UNIX.
Playing ball by the incumbents’ rules was a losing proposition. The only way to compete was to reinvent the IVR game.” Continue reading on Forbes.com.
Delivering powerful web interface for application management
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.4 for Linux. The new release provides enhancements for the Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.3.
Blueworx Voice Response (BVR) is available for both IBM AIX® and Linux.
Skytap Cloud to support Blueworx in delivering a migration path to the Cloud for AIX and Linux platforms.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces a partnership with Skytap, a global cloud provider. Skytap recently announced the availability for support of AIX operating on the Skytap Cloud. Skytap Cloud is the only public cloud offering that supports AIX, Linux and Windows. This partnership enables Blueworx to provide a migration path to the Cloud for Blueworx Interactive Voice Response (BVR) platforms running on AIX or Linux operating systems. Read more about Skytap here.
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