Blueworx Announces IVR integration with IBM Watson Speech and Language Technologies

Supports real-time IVR communication using IBM’s Watson APIs

Blueworx, a customer experience solution designed to deliver the highest levels of performance, security, reliability and scalability, today announced the availability of IBM Watson Speech to Text and Text to Speech capabilities with Blueworx Voice Response.

Blueworx Voice Response (BVR) is the former IBM WebSphere Voice Response (WVR) platform which was acquired by Blueworx in early 2016. Blueworx successfully completed the testing of its speech connection manager with IBM’s Watson cognitive speech technologies to interface with BVR on AIX, Linux, and IBM Cloud platforms.

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Blueworx Releases Voice Response 7.2

Delivering Powerful Interactive Voice and Customer Experience Solutions

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces the release of Blueworx Voice Response 7.2 for Linux. The new release provides enhancements for both on-premise and Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.1.  Blueworx Voice Response (BVR) is designed to run on IBM AIX© and Linux.

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Blueworx Enhances Customer Experience with Intelligent User Experience Design Services

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, today announced a progressive offering for User Customer Experience (UX) Design services in support of multi-channel customer interactions.   The UX Design service offered by Blueworx is a data-driven and analytical approach to user interactions which will result in improved productivity and adoption of applications across channels.

User Experience Design – UX, UXD, UED or XD – has been around for a long time. The concept of enhancing the customer experience by improving the usability, accessibility, and intuitiveness of a customer interaction with UX design just makes sense. Our UX Design service incorporates human factors into the process by combining the practices of psychology and engineering to help design technology around human behavior, not just considering the ease of development.

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Chrysalis Software Announces Avaya Compliance for Blueworx Voice Response Solution

Chrysalis Software, a premier provider of Avaya contact center professional services and value-added products, today announced successful completion of Compliance Testing for the Blueworx Voice Response 7.1 (BVR) solution with the Avaya Aura Communication Manager r7.0 and Avaya Aura Session Manager r7.0.

The Blueworx Voice Response 7.1 solution supports the functionality of rich-speech enabled voice and Text-to-Speech (TTS) applications based on industry standards and integrates with MRCP compliant third-party speech recognition engines and leading Computer Telephony Integration (CTI) products.

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Blueworx Partnering with IVR Technology Group: Blueworx to Bring Interactive Voice Solutions to Customers

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced IVR Technology Group as a Certified Solutions Partner today. IVR Technology Group is a leader in secure voice and text applications.

As a Certified Solutions Partner with Blueworx, IVR Technology Group will be able to deliver differentiated products and services to existing customers as well as new opportunities.  In order to improve the customer experience and overall performance, both teams will help customers in deploying Blueworx Voice Response (BVR) in the Cloud, delivering user experience design services and integrating the power of IBM Watson into contact centers.

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GM Voices Partners with Blueworx
Voice Provider to Deliver Professionally-Recorded Audio Files in Continued Support of Former IBM Voice Response Solution

GM Voices, the world’s largest producer of professionally-recorded voice prompts for automated applications, today announced a partnership with Blueworx, a leader in Interactive Voice Response designed to deliver the highest level of performance, security, reliability and scalability to organizations worldwide. Having recently acquired IBM WebSphere Voice Response, Blueworx will work closely with GM Voices to provide seamless voice recording services in its continued support and development of the voice response platform.

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Blueworx Releases Voice Response 7 for AIX

Blueworx, a customer experience platform, today announced the general availability of Blueworx Voice Response 7 for AIX. The new release features the extension of the proven WebSphere Voice Response for AIX 6.1

  • Extended to run on both AIX 7.1 and 7.2
  • Significant enhancements to setup with automatic SIP channel configuration
  • Support for DB2 10.5 and Java 8

Tulsa, OK – July 13, 2016 – Blueworx, a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability, today announced the general availability of Blueworx Voice Response 7 for AIX. The new release features the extension of the proven rock-solid stability and unparalleled scalability of WebSphere Voice Response for AIX 6.1.

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WTI Holdings Completes Acquisition of IBM WebSphere Voice Response and IBM Unified Messaging for WebSphere Voice Response
  • The products will be sold, advanced and supported under the Blueworx brand
  • The products’ technical and support engineers have joined the Blueworx team
  • Existing and future customers will benefit from renewed focus, R&D investment and contact center experts with 100 combined years of experience in application development, UI design and integration.

Tulsa, OK – February 1, 2016 – WTI Holdings announced today that it has completed its acquisition of the IBM® WebSphere® Voice Response and IBM® Unified Messaging for WebSphere® Voice Response products (collectively, “WVR”). A stand alone entity, Blueworx, has been created to focus on the continued advancement of the platform and ensure the success and total satisfaction of every current and future customer.

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