Chrysalis Software, a premier provider of Avaya contact center professional services and value-added products, today announced successful completion of Compliance Testing for the Blueworx Voice Response 7.1 (BVR) solution with the Avaya Aura Communication Manager r7.0 and Avaya Aura Session Manager r7.0.
The Blueworx Voice Response 7.1 solution supports the functionality of rich-speech enabled voice and Text-to-Speech (TTS) applications based on industry standards and integrates with MRCP compliant third-party speech recognition engines and leading Computer Telephony Integration (CTI) products.
As a Technology Partner in the Avaya DevConnect Program, Chrysalis works within a standard Avaya framework to deliver a wide range of customer services solutions, leveraging access to a range of interfaces, interactions and overall Avaya support services.
“We continue to engage in an aggressive effort to augment and improve existing contact center products,” said John Marino, Chief Executive Officer. “The successful Avaya compliance testing of Blueworx Voice Response for delivery through Chrysalis demonstrates our commitment to offering best of class solutions for our customers.”
With this successful Compliance Testing, Chrysalis and Avaya provide customers with increased confidence in the product interoperability and successful deployment of our respective products within the enterprise environment.
ABOUT CHRYSALIS SOFTWARE
Chrysalis Software, a Waterfield Technologies company, is a premier provider of Avaya contact center professional services and products. Chrysalis has the expertise, experience and reference base for all forms of the major Avaya contact center offerings including Avaya Red, Avaya Blue and the IP Office suite of products. If you are a partner selling Avaya contact center solutions or an end user in need of an Avaya solution expert, Chrysalis can help. www.chrysalis.net