Innovative AI Solutions

Customer service leaders are challenged to consistently create and sustain instant, gratifying experiences that deliver on ever increasing expectations. But with Blueworx’s Intelligent Virtual Agent (IVA) platform, you unlock the power of conversational AI — opening the door to new customer insights so you consistently deliver the best customer experiences.

Reimagine your customer interactions

From appointment scheduling and order management to PCI compliant payments and account maintenance — we help businesses deliver powerful experiences that are deeply personalized and driven by customer intent.

Increase speed and quality of resolution through applied conversational AI solutions that

  • Are rooted in natural language
  • Simplify and support predictive routing
  • Create more intelligent automated processes
  • Combine AI with human for seamless escalations
  • Empower agents to handle more complex interactions
  • Decrease costs without compromising experience

Is your contact center future-ready?

Take 5 minutes to answer 8 questions — find out how your customer service stacks up and get personalized recommendations for transforming your contact center with AI.

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