Innovative AI Solutions

Customer service leaders are challenged to consistently create and sustain instant, gratifying experiences that deliver on ever increasing expectations. But with Blueworx’s Intelligent Virtual Agent (IVA) platform, you unlock the power of conversational AI — opening the door to new customer insights so you consistently deliver the best customer experiences.

Reimagine your customer interactions

From appointment scheduling and order management to PCI compliant payments and account maintenance — we help businesses deliver powerful experiences that are deeply personalized and driven by customer intent.

Increase speed and quality of resolution through applied conversational AI solutions that

  • Are rooted in natural language
  • Simplify and support predictive routing
  • Create more intelligent automated processes
  • Combine AI with human for seamless escalations
  • Empower agents to handle more complex interactions
  • Decrease costs without compromising experience

Market Leading Intelligent Agent Platform

The Blueworx IVA platform combines the best of existing contact center technologies and powerful AI capabilities enabling smarter and simplified customer interactions.

  • Right-fit AI integration lets you choose the AI engine best suited for your particular business needs

  • Enterprise scalability ensures you keep pace with your customers and never outgrow your investment

  • Cost-effective deployment model enables businesses of all sizes to take advantage of virtual assistants and maintain a competitive edge

  • Refined real-world virtual assistant use cases provides proven business results- fast

Blueworx IVA named industry leading virtual assistant platform.

 

Related Resources