Powerful Voice Capabilities

While communication channels continue to evolve and multiply, voice remains the most trusted channel for complex service interactions. With the Blueworx Voice Response platform you extend the customer journey beyond traditional IVR capabilities- engaging your customers with an array of personalized service options to best serve their unique needs. 

Smarter conversations

Deliver fast, efficient and effortless customer interactions that support natural, open-ended inquiries leveraging the latest in AI and conversational speech technology.

Better experiences

Create connected experiences with the flexibility to support personalized, data-driven interactions from the leaders in conversational AI including IBM Watson, Amazon Lex, Google Dialogflow and Nuance Speech Suite 11.

Faster resolution

Resolve customer requests more quickly and efficiently by automating common requests and utilizing enhanced call routing to better align agent delivery when calls must be transferred.

Simplify your voice technology

Blueworx Voice Response enables you to scale at speed to support peak or unpredictable call volume. And with a Pay as You Go pricing model, pay only for the number of minutes consumed.

Simple to setup

Designed for simplicity and ease of use, Blueworx Voice Response is available as a cloud, premise or hybrid solution and packaged as a single product download with no hardware to deploy and no per-agent licensing. 

Quick to deploy

One download contains everything you need to create and deploy AI, IVR, or VoIP applications, including full VoiceXML and CCXML browsers, a built-in SIP soft-phone, and support for hundreds of SIP providers and devices.

Easy to connect

Blueworx Voice Responses offers pre-built integrations with every major AI engine, contact center technology and leading CRM provider including Salesforce, Zendesk and Oracle Service Cloud.

Download a fully-enabled trial of the Blueworx Voice Response platform and experience the many ways Blueworx can work for you.

Related Resources