Version 7.20 of Blueworx Voice Response was released earlier this week providing users with additional security features and enhanced SIP handling.Read More
The Blueworx Voice Response (BVR) release 7.19 adds robust functionality further advancing BVR’s ability to provide access to artificial intelligence (AI) through all IVR application models.
VoiceXML Virtual Assistant Integration
Blueworx Voice Response 7.19 allows a VoiceXML application to interact directly with an IBM Watson Virtual Assistant, providing a direct alternative to an MRCP speech server for Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) capability when using VoiceXML.Read More
Opus Research ‘Vendors that Matter Series’
Tulsa, Oklahoma – April 21, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today launch with Opus Research, a report highlighting Waterfield Technologies as part of the ‘Vendors that Matter’ series. This report examines the unique qualifications and agnostic approach of Waterfield Technologies in the market for delivering artificial intelligent (AI) solutions for the contact center. Opus Research is a diversified advisory and analysis firm proving critical insight on software and services that support multimodal customer care.Read More
Bright Pattern, the leading provider of omnichannel cloud contact center software for innovative companies, partners with Blueworx, provider of Interactive Voice and Customer Experience solutions.
SAN BRUNO, Calif., Apr. 24, 2019 /PRWeb/ — Bright Pattern, the leading provider of enterprise contact center software, today announces a partnership with Blueworx, a provider of interactive voice and customer experience solutions. Bright Pattern Contact Center Software enables Blueworx to deliver the most innovative and effortless omnichannel solution to midsize and enterprise customers across all industries.
Optimize customer interactions with real-time digital collaboration and visual voice solutions.
TEL AVIV, ISRAEL AND LONDON, UK – January 8, 2019 – Blueworx, a provider of Interactive Voice and Customer Experience solutions and CallVU, the leading provider of Digital Engagement solutions announce today the availability of CallVU Visual-IVR and Agent-caller Collaboration and Content Sharing solutions as part of Blueworx Customer Experience portfolio. The joint solution allows organizations the ability to create fully digital and visual customer experiences during customer service and support interactions as well as the ability to drive increases in overall customer engagement for automated digital journeys.
Delivering enhancements to protect every customer interaction
Tulsa, Oklahoma – Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.9 for Linux. The new release provides enhancements for both on-premises and Blueworx Cloud solutions with the same secure, rock-solid stability and unparalleled scalability expected from Blueworx Voice Response.
Blueworx Voice Response is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability. Add to that the ability to deliver a high level of security for customer interactions. When it comes to growing businesses, secure transactions for your customers’ sensitive information and data is critical – especially when it comes to payment options.
New advances in general commerce and payment technologies are available to keep up with the new rules and regulations when it comes to consumer data protection. Blueworx is committed to the continuous delivery of new enhancements to Blueworx Voice Response that enables businesses to deliver an advanced level of PCI compliance.
TULSA, Okla. (PRWEB) May 10, 2018
Blueworx and Aspect Software together offer a comprehensive approach to application lifecycle management for Interactive Voice Response and Omni-Channel self-service solutions.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver dynamically scalable, flexible and reliable voice technologies, announces the availability of Blueworx CX as part of a partnership with Aspect Software. Aspect is an award-winning cloud provider of fully integrated consumer engagement, workforce optimization and self-service solutions.
The partnership combines market-leading technologies essential to creating a modern IVR (Interactive Voice Response) experience: Blueworx Voice Response and Aspect’s CXP platform enhance customer solutions with features like dynamic personalization, real-time analytics and support for Omni-channel applications across voice, web chat, SMS, social media messaging platforms, and mobile web applications. This powerful combination provides an up-to-date method of developing, deploying and managing Omni-channel self-service experiences.
“Few technologies are more despised than interactive voice response (IVR).
It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies. Instead of repeatedly pressing zero, we can all now repeat the word ‘representative’ until we finally get a human on the line. Is this progress?
It’s no wonder, then, that IBM decided to exit the IVR market a few years ago, selling off its WebSphere Voice products to a holding company that rebranded its new offering Blueworx in early 2016.
Out of the gate, Blueworx faced multiple challenges: not only does IVR top consumers’ most-hated list of technologies, but established incumbents like Avaya , Cisco Systems, Genesys, and Aspect dominate the space.
To make matters worse, Blueworx had no choice but to leverage older software that IBM had optimized for its own hardware, as well as AIX, its aging flavor of UNIX.
Playing ball by the incumbents’ rules was a losing proposition. The only way to compete was to reinvent the IVR game.” Continue reading on Forbes.com.
Delivering powerful web interface for application management
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.4 for Linux. The new release provides enhancements for the Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.3.
Blueworx Voice Response (BVR) is available for both IBM AIX® and Linux.
Skytap Cloud to support Blueworx in delivering a migration path to the Cloud for AIX and Linux platforms.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces a partnership with Skytap, a global cloud provider. Skytap recently announced the availability for support of AIX operating on the Skytap Cloud. Skytap Cloud is the only public cloud offering that supports AIX, Linux and Windows. This partnership enables Blueworx to provide a migration path to the Cloud for Blueworx Interactive Voice Response (BVR) platforms running on AIX or Linux operating systems. Read more about Skytap here.
Delivering Powerful Management Tools for Blueworx IVR
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.3 for Linux. Blueworx Voice Response for Linux 7.3 includes significant enhancements for clustered and private Cloud environments making the management of multiple servers and applications easier than ever.
Supports real-time IVR communication using IBM’s Watson APIs
Blueworx, a customer experience solution designed to deliver the highest levels of performance, security, reliability and scalability, today announced the availability of IBM Watson Speech to Text and Text to Speech capabilities with Blueworx Voice Response.
Blueworx Voice Response (BVR) is the former IBM WebSphere Voice Response (WVR) platform which was acquired by Blueworx in early 2016. Blueworx successfully completed the testing of its speech connection manager with IBM’s Watson cognitive speech technologies to interface with BVR on AIX, Linux, and IBM Cloud platforms.
Delivering Powerful Interactive Voice and Customer Experience Solutions
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces the release of Blueworx Voice Response 7.2 for Linux. The new release provides enhancements for both on-premise and Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.1. Blueworx Voice Response (BVR) is designed to run on IBM AIX© and Linux.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, today announced a progressive offering for User Customer Experience (UX) Design services in support of multi-channel customer interactions. The UX Design service offered by Blueworx is a data-driven and analytical approach to user interactions which will result in improved productivity and adoption of applications across channels.
User Experience Design – UX, UXD, UED or XD – has been around for a long time. The concept of enhancing the customer experience by improving the usability, accessibility, and intuitiveness of a customer interaction with UX design just makes sense. Our UX Design service incorporates human factors into the process by combining the practices of psychology and engineering to help design technology around human behavior, not just considering the ease of development.
Chrysalis Software, a premier provider of Avaya contact center professional services and value-added products, today announced successful completion of Compliance Testing for the Blueworx Voice Response 7.1 (BVR) solution with the Avaya Aura Communication Manager r7.0 and Avaya Aura Session Manager r7.0.
The Blueworx Voice Response 7.1 solution supports the functionality of rich-speech enabled voice and Text-to-Speech (TTS) applications based on industry standards and integrates with MRCP compliant third-party speech recognition engines and leading Computer Telephony Integration (CTI) products.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced IVR Technology Group as a Certified Solutions Partner today. IVR Technology Group is a leader in secure voice and text applications.
As a Certified Solutions Partner with Blueworx, IVR Technology Group will be able to deliver differentiated products and services to existing customers as well as new opportunities. In order to improve the customer experience and overall performance, both teams will help customers in deploying Blueworx Voice Response (BVR) in the Cloud, delivering user experience design services and integrating the power of IBM Watson into contact centers.
Voice Provider to Deliver Professionally-Recorded Audio Files in Continued Support of Former IBM Voice Response Solution
GM Voices, the world’s largest producer of professionally-recorded voice prompts for automated applications, today announced a partnership with Blueworx, a leader in Interactive Voice Response designed to deliver the highest level of performance, security, reliability and scalability to organizations worldwide. Having recently acquired IBM WebSphere Voice Response, Blueworx will work closely with GM Voices to provide seamless voice recording services in its continued support and development of the voice response platform.
Blueworx, a customer experience platform, today announced the general availability of Blueworx Voice Response 7 for AIX. The new release features the extension of the proven WebSphere Voice Response for AIX 6.1
- Extended to run on both AIX 7.1 and 7.2
- Significant enhancements to setup with automatic SIP channel configuration
- Support for DB2 10.5 and Java 8
Tulsa, OK – July 13, 2016 – Blueworx, a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability, today announced the general availability of Blueworx Voice Response 7 for AIX. The new release features the extension of the proven rock-solid stability and unparalleled scalability of WebSphere Voice Response for AIX 6.1.
- The products will be sold, advanced and supported under the Blueworx brand
- The products’ technical and support engineers have joined the Blueworx team
- Existing and future customers will benefit from renewed focus, R&D investment and contact center experts with 100 combined years of experience in application development, UI design and integration.
Tulsa, OK – February 1, 2016 – WTI Holdings announced today that it has completed its acquisition of the IBM® WebSphere® Voice Response and IBM® Unified Messaging for WebSphere® Voice Response products (collectively, “WVR”). A stand alone entity, Blueworx, has been created to focus on the continued advancement of the platform and ensure the success and total satisfaction of every current and future customer.
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