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Artificial Intelligence in the Contact Center
  • October 3, 2017/
  • Posted By : Marketing/
  • 0 comments /
  • Under : Blog

proactive-outbound-hpboxWe are all exposed to some form of Artificial Intelligence (AI) on a daily basis. Whether we employ it for personal projects with Siri, on our device’s software to efficiently tag photos, or at the office with the likes of Watson or Alexa, it is obvious that the Age of AI is here.

Heath Terry, Head of Internet Research at Goldman Sachs, states, “We’re going from a world where people give machines rules to a world where people give machines problems and the machines learn how to solve them on their own.”

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Artificial Intelligence in the Contact Center
  • April 25, 2017/
  • Posted By : Scott Manghillis/
  • 0 comments /
  • Under : Blog

proactive-outbound-hpboxWe are all exposed to some form of Artificial Intelligence (AI) on a daily basis. Whether we employ it for personal projects with Siri, on our device’s software to efficiently tag photos, or at the office with the likes of Watson or Alexa, it is obvious that the Age of AI is here.

Heath Terry, Head of Internet Research at Goldman Sachs, states, “We’re going from a world where people give machines rules to a world where people give machines problems and the machines learn how to solve them on their own.”

Read More


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