Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces two new releases for Blueworx Voice Response for Linux. The new releases provide enhancements for both on-premise and Blueworx Cloud solutions with the same secure, rock-solid stability and unparalleled scalability expected from Blueworx Voice Response.
Blueworx Voice Response 7 for Linux (BVR) continues to offer a highly scalable, reliable and flexible IVR platform, allowing the user to extend the customer journey beyond traditional capabilities.
We are pleased to announce the release of BVR 7.15 for Linux which provides significant enhancements for the operation of both on-premise and cloud environments through the control of the cache. Our new and more sophisticated method of caching resources efficiently handles the requirements found in real-time multi-application settings, providing granularity and flexibility.
One of the cornerstones of Blueworx development is to be technology agnostic, giving customers the freedom and flexibility to choose the best complementary products and services for their particular application. In line with this vision, we have developed connectors to two speech engines – Amazon Speech and IBM Watson Speech.
When we initially designed the modular application framework in Blueworx Voice Response for Linux (BVR), we focused on a design for architecture that could be expanded over time to take advantage of new 3rd party products and services such as AI and speech. Our recent updates take advantage of this architecture to provide connectors to new speech services.
The Advent of Agent Assist
Artificial Intelligence is already transforming the contact center. Customers are delighted that they are getting their business done more efficiently and companies are pleased to be saving money and time. With AI interaction, we can provide a slick, natural, human-like interface. With AI knowledge, we can find the information the customer needs more quickly and accurately.
However, with the release of Blueworx Voice Response for Linux 7.10, we can now use AI in a new and exciting way – Augmented Human Agents.
Release 7.7 of Blueworx Voice Response for Linux
Contact centers today are actively looking for opportunities to leverage enhanced self-service as well as proactive outbound interactions that drive customer loyalty and reduce the cost to serve. In today’s competitive market, where maximizing customer loyalty while reducing costs are key business metrics, offering a proactive approach to common reasons customers call in is imperative. The dissemination of time-sensitive or personal information delivered quickly and consistently is a requirement to meet today’s customer demands. The essence of outbound calling or text messaging is being proactive, preemptively contacting a customer before they have to contact you for information. That is why Blueworx continues to make features like outbound calling more efficient and effective for businesses.
Delivering Powerful Management Tools for Blueworx IVR
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.3 for Linux. Blueworx Voice Response for Linux 7.3 includes significant enhancements for clustered and private Cloud environments making the management of multiple servers and applications easier than ever.
Supports real-time IVR communication using IBM’s Watson APIs
Blueworx, a customer experience solution designed to deliver the highest levels of performance, security, reliability and scalability, today announced the availability of IBM Watson Speech to Text and Text to Speech capabilities with Blueworx Voice Response.
Blueworx Voice Response (BVR) is the former IBM WebSphere Voice Response (WVR) platform which was acquired by Blueworx in early 2016. Blueworx successfully completed the testing of its speech connection manager with IBM’s Watson cognitive speech technologies to interface with BVR on AIX, Linux, and IBM Cloud platforms.
Chrysalis Software, a premier provider of Avaya contact center professional services and value-added products, today announced successful completion of Compliance Testing for the Blueworx Voice Response 7.1 (BVR) solution with the Avaya Aura Communication Manager r7.0 and Avaya Aura Session Manager r7.0.
The Blueworx Voice Response 7.1 solution supports the functionality of rich-speech enabled voice and Text-to-Speech (TTS) applications based on industry standards and integrates with MRCP compliant third-party speech recognition engines and leading Computer Telephony Integration (CTI) products.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced IVR Technology Group as a Certified Solutions Partner today. IVR Technology Group is a leader in secure voice and text applications.
As a Certified Solutions Partner with Blueworx, IVR Technology Group will be able to deliver differentiated products and services to existing customers as well as new opportunities. In order to improve the customer experience and overall performance, both teams will help customers in deploying Blueworx Voice Response (BVR) in the Cloud, delivering user experience design services and integrating the power of IBM Watson into contact centers.
Are your customers being greeted in a friendly and professional way when they contact you? You know – like those folks that stand at the front of the store and greet you with a big smile and welcome you. A kind greeting or “can I help you find anything” can make your trip and experience great.
We have all had good and bad encounters in brick and mortar stores. So what about when your customers call, email, or use chat on your website? Are they being greeted professionally? Does the voice that speaks to them and directs them match your company brand? Most businesses understand that branding is important in any advertising and in the performance of online content, so why not consider ensuring that your IVR voice is consistent with your company brand as well.
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