Chatbots – An Attractive Option for your Contact Center
Contact Centers are transforming to keep up with the needs and demands of customers. Automation has always been part of the contact center world – and so it is no surprise that chatbots have been added to the mix. Since they were introduced, as is with all things related to AI, chatbots are getting better the more we use them. Machine learning is different than human learning – it’s only as good as the data we feed it. Chatbots lack natural cognition to challenge inputs such as 1+2 = 4. But over time, patterns are established that make chatbots “intelligent” – and smart enough to take on more and more complicated tasks.