Customer Service Archives

12 Days of Blueworx

So, who are we exactly and what is it that we really do? I mean of course besides being an awesome team of people who might play ping pong between conference calls and rattle an employee in the hot seat once a month by asking them absurd questions (“you’re an ordained minister?!” True story.). We are more than that, we do actually work. Well most of us anyway. And not only do we work hard, but we love what we do. So, while some of us may wear socks with sandals or choose Batman over Robin, we’d like to share with you what Blueworx is all about.

Over the course of the next 12 days we will be showing you who Blueworx is. By day #12, we are confident you will not only choose Blueworx for your business, but shout out to all of your friends (real or Facebook) all of the reasons why you think we rock (and not because most of us really do believe in aliens).

Customer Experience trumps Customer Service

No longer is the phrase “customer service” being used, or even challenged. Instead, consumers everywhere have upped their game and demanded something even better – a “customer experience”. What does that even mean? Well, it’s like customer service but on a mai-tai-sipping-tropical vacation. Substantiated by research and behaviors, companies are giving these vacation-loving consumers exactly what they’re asking for. Out with the old, in with the new. But what exactly is the difference between customer service and customer experience? Let’s take a look.

The Generation of Now… Are You Prepared to Serve?

The Millennial generation is the largest in US history and they’re already having a considerable impact on the economy. A strong brand for your company isn’t enough to be successful any longer. With product information, reviews and price comparisons all available via a device that goes with them everywhere, Millennials are making choices that can offer maximum convenience at the lowest cost.

So it’s more important than ever to be sure that your customer service practices and customer experience design are ready to serve these young clients the way they want to be served. The time to get this right is now.

When Was the Last Time You Felt Like a Welcomed Guest?

Think about the last time you walked into a store and felt welcomed, like they were excited that you were there. The sales person wanted to help you and worked to understand your needs to assist you in your shopping journey. What about the last time you had a dinner party? Did you just know that your guests felt welcomed and enjoyed being with you? These moments are what you call a “personal experience.” How can businesses translate these personal kinds of feelings into a process which creates a customer experience that is memorable?

Blueworx….Customer Experience is Our Passion

Great service means going the extra mile to surprise and delight customers. It has often been said that the customer experience is the battle ground for winning customer’s hearts and loyalty. So what do customers really expect these days and how can businesses really measure up? It might be as simple as getting back to the basic building blocks of customer interactions: speed of service, knowing your customers, owning up to mistakes and recognizing that you should always err on the side that the customer is always right.