Future Contact Centers and Artifical Intelligence

The marriage of contact centers and artificial intelligence (AI)

The future of contact centers will predict a customer’s inquiry and foresee what it is they’re calling about. By using artificial intelligence (AI), future contact centers will also be able to provide appropriate support to the customer, thoroughly enhancing the customers overall experience, hence the marriage of AI and customer contact centers. While this may sound like computers are replacing humans, it’s actually more like a human plus one. AI is actually helping the human, be it the contact center agent or the customer, to be more efficient and get more accomplished in a minimal amount of time.

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