Supports real-time IVR communication using IBM’s Watson APIs

Blueworx, a customer experience solution designed to deliver the highest levels of performance, security, reliability and scalability, today announced the availability of IBM Watson Speech to Text and Text to Speech capabilities with Blueworx Voice Response.

Blueworx Voice Response (BVR) is the former IBM WebSphere Voice Response (WVR) platform which was acquired by Blueworx in early 2016. Blueworx successfully completed the testing of its speech connection manager with IBM’s Watson cognitive speech technologies to interface with BVR on AIX, Linux, and IBM Cloud platforms.

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