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Forbes: Reinventing Interactive Voice Response For The Digital Era
  • January 10, 2018/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog , News

“Few technologies are more despised than interactive voice response (IVR).

ForbesIt doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies. Instead of repeatedly pressing zero, we can all now repeat the word ‘representative’ until we finally get a human on the line. Is this progress?

It’s no wonder, then, that IBM decided to exit the IVR market a few years ago, selling off its WebSphere Voice products to a holding company that rebranded its new offering Blueworx in early 2016.

Out of the gate, Blueworx faced multiple challenges: not only does IVR top consumers’ most-hated list of technologies, but established incumbents like Avaya , Cisco Systems, Genesys, and Aspect dominate the space.

To make matters worse, Blueworx had no choice but to leverage older software that IBM had optimized for its own hardware, as well as AIX, its aging flavor of UNIX.
Playing ball by the incumbents’ rules was a losing proposition. The only way to compete was to reinvent the IVR game.” Continue reading on Forbes.com. 


AI customer experience
The AI Customer Experience Revolution
  • August 25, 2017/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

By now you have heard the hype about IBM’s Watson and its platform for artificial intelligence integration into a variety of business applications. You have also likely heard the commotion from Facebook about chatbots and the many ways to capitalize on these bot companies. Revamping voice as a new user interface,  Apple’s Siri and Amazon’s Echo have both brought intelligence into everyday life  bringing a new family member into many households.

With the explosion of artificial intelligence, we have really only begun to see the beginning of it’s capabilities and one specific area AI can make more than a spark of a difference is in customer experience.

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Blueworx Releases Voice Response 7.2
  • February 23, 2017/
  • Posted By : Marketing/
  • 0 comments /
  • Under : News

Delivering Powerful Interactive Voice and Customer Experience Solutions

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces the release of Blueworx Voice Response 7.2 for Linux. The new release provides enhancements for both on-premise and Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.1.  Blueworx Voice Response (BVR) is designed to run on IBM AIX© and Linux.

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