Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces two new releases for Blueworx Voice Response for Linux. The new releases provide enhancements for both on-premise and Blueworx Cloud solutions with the same secure, rock-solid stability and unparalleled scalability expected from Blueworx Voice Response.
Blueworx Voice Response 7 for Linux (BVR) continues to offer a highly scalable, reliable and flexible IVR platform, allowing the user to extend the customer journey beyond traditional capabilities.
We are pleased to announce the release of BVR 7.15 for Linux which provides significant enhancements for the operation of both on-premise and cloud environments through the control of the cache. Our new and more sophisticated method of caching resources efficiently handles the requirements found in real-time multi-application settings, providing granularity and flexibility.
Delivering enhancements to protect every customer interaction
Tulsa, Oklahoma – Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.9 for Linux. The new release provides enhancements for both on-premises and Blueworx Cloud solutions with the same secure, rock-solid stability and unparalleled scalability expected from Blueworx Voice Response.
Blueworx Voice Response is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability. Add to that the ability to deliver a high level of security for customer interactions. When it comes to growing businesses, secure transactions for your customers’ sensitive information and data is critical – especially when it comes to payment options.
New advances in general commerce and payment technologies are available to keep up with the new rules and regulations when it comes to consumer data protection. Blueworx is committed to the continuous delivery of new enhancements to Blueworx Voice Response that enables businesses to deliver an advanced level of PCI compliance.
Release 7.7 of Blueworx Voice Response for Linux
Contact centers today are actively looking for opportunities to leverage enhanced self-service as well as proactive outbound interactions that drive customer loyalty and reduce the cost to serve. In today’s competitive market, where maximizing customer loyalty while reducing costs are key business metrics, offering a proactive approach to common reasons customers call in is imperative. The dissemination of time-sensitive or personal information delivered quickly and consistently is a requirement to meet today’s customer demands. The essence of outbound calling or text messaging is being proactive, preemptively contacting a customer before they have to contact you for information. That is why Blueworx continues to make features like outbound calling more efficient and effective for businesses.
Leveraging real-time data analytics enables a faster, more precise and effective ability to make decisions over those evaluations made with conventional data reporting. Today, Contact Centers must ensure that they are gathering and analyzing data at a fast pace in order to deliver on the ever-changing customer demands. The amount of data that is being collected from the contact center can be overwhelming and how to take advantage of that data for improving each and every customer interaction is even more challenging. That is why Blueworx continues to focus on developing key integration points for new services from artificial intelligence like IBM Watson to delivering a foundation that can enhance the delivery, collection and ability to report on key metrics and activities.
New Release of Blueworx Voice Response 7.6 for Linux
Blueworx Voice Response version 7.6 introduces a new communications infrastructure that forms the foundation for continued development around event management and reporting.
The event manager offers a new approach to the distribution, storage and sharing of events from various Blueworx components. These broadcasted events are received from an entire cluster and delivered to various applications using a high-performance Producer-Consumer Event Pipe powered by Apache Kafka.
Our team recently attended the IBM THINK show and demonstrated the power of artificial intelligence in the contacts center leveraging Blueworx Voice Response with IBM Voice Gateway and IBM Watson. In a recent blog post by Jay Zelter, Worldwide Hybrid Cloud Executive at IBM, titled “At The Tipping Point: Transformation in the Contact Center”, Jay states that we must take a different approach to meeting changing customer expectations. Combining the power of IBM Voice Gateway and Blueworx Voice Response, IBM Watson enables us to deliver a fresh and powerful cognitive contact center experience. Today, Blueworx releases BVR 7.5 for Linux which adds support for this integration.
New Release of Blueworx Voice Response 7.5 for Linux
Blueworx Voice Response for Linux 7.5 introduces a complete Cognitive Contact Center solution supported by the integration of IBM Voice Gateway and IBM Watson Conversation with Blueworx Voice Response.
Delivering powerful web interface for application management
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.4 for Linux. The new release provides enhancements for the Blueworx Cloud solutions with the same proven rock-solid stability and unparalleled scalability of Blueworx Voice Response for Linux 7.3.
Blueworx Voice Response (BVR) is available for both IBM AIX® and Linux.
Skytap Cloud to support Blueworx in delivering a migration path to the Cloud for AIX and Linux platforms.
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announces a partnership with Skytap, a global cloud provider. Skytap recently announced the availability for support of AIX operating on the Skytap Cloud. Skytap Cloud is the only public cloud offering that supports AIX, Linux and Windows. This partnership enables Blueworx to provide a migration path to the Cloud for Blueworx Interactive Voice Response (BVR) platforms running on AIX or Linux operating systems. Read more about Skytap here.
Delivering Powerful Management Tools for Blueworx IVR
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.3 for Linux. Blueworx Voice Response for Linux 7.3 includes significant enhancements for clustered and private Cloud environments making the management of multiple servers and applications easier than ever.
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