Careful planning is essential when migrating your contact center to the cloud. Studying all of your current processes and developing a roadmap ensures a successful migration. Most importantly, you need to make sure that this roadmap preserves a positive customer experience during and after the migration has taken place. Starting out, it is best to consider all of the different technologies you use and how they impact your contact center. You’ll then have to test whether these technologies are going to work with your new cloud contact center.
Let’s take a close look at tips you can put into action to ensure a successful migration of your contact center to the cloud.