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PCI
PCI Compliance in the Contact Center
  • July 12, 2019/
  • Posted By : Donna Penwell/
  • 0 comments /
  • Under : Blog

Administrators of Contact Centers have 2 major bosses when it comes to maintaining a secure credit card environment:  the companies that issue the cards and customers who are nervous about falling victim to credit card fraud or identity theft. Businesses who fail to maintain a secure environment for processing, storing, and transmitting credit card information face severe and lasting consequences. The issuing card companies can not only suspend their privilege to accept their cards, they can also levy monthly fines ranging from $50 to $90 for each card compromised. And since the fines are retroactive, the offending business is on the hook for all the months their customer data was endangered.

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Blueworx Releases Voice Response 7.9
  • November 8, 2018/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : News

Delivering enhancements to protect every customer interaction

Tulsa, Oklahoma – Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced the release of Blueworx Voice Response 7.9 for Linux. The new release provides enhancements for both on-premises and Blueworx Cloud solutions with the same secure, rock-solid stability and unparalleled scalability expected from Blueworx Voice Response.

Blueworx Voice Response is a customer experience platform designed to deliver the highest levels of performance, security, reliability and scalability.  Add to that the ability to deliver a high level of security for customer interactions.  When it comes to growing businesses, secure transactions for your customers’ sensitive information and data is critical  – especially when it comes to payment options.

New advances in general commerce and payment technologies are available to keep up with the new rules and regulations when it comes to consumer data protection.  Blueworx is committed to the continuous delivery of new enhancements to Blueworx Voice Response that enables businesses to deliver an advanced level of PCI compliance.

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