AI and Contact Center Fraud PreventionThe amount of data we deal with every day is growing at a staggering rate. The issue then becomes the management and security of that information. How do we keep this ever increasing amount of data safe and prevent fraud? We need to become smarter about which technology we use to secure the data while still being able to access it when required. Enter Artificial Intelligence (AI). So, how do we use AI to the benefit of our overall security protocol?

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