The way people interact with businesses has been revolutionized the past few years, thanks to the innovative advances now available through conversational AI.
Conversational AI has allowed our contact centers to engage with customers more naturally than ever, fast-tracking them to resolution more quickly than interactions handled by traditional systems. A customer is no longer frustrated by complex menus and instead simply asks a question or speaks their need. A bot then responds and delivers the customer to where they need to go. Well-designed bots and virtual assistants engage customers more deeply and with more expertise, encouraging them to explore automated services that might otherwise go unnoticed and untouched.