• +1.888.495.0005
  • Contact
  • Support
  • BVR Trial
BlueworxBlueworx
  • Products
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • Solutions
    • Blueworx Contact Center
    • Blueworx Mobile Apps
    • Caller Authentication Service
    • Cognitive Contact Center
    • Collaboration and Content Sharing
    • CX Survey Application
    • Intelligent Routing
    • Outbound Notifications
    • PCI Payment
    • Self-Service
    • Visual IVR
  • Services
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • Partners
  • Resources
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • About Us
    • Customer Obsession
    • Careers
  • Products
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • Solutions
    • Blueworx Contact Center
    • Blueworx Mobile Apps
    • Caller Authentication Service
    • Cognitive Contact Center
    • Collaboration and Content Sharing
    • CX Survey Application
    • Intelligent Routing
    • Outbound Notifications
    • PCI Payment
    • Self-Service
    • Visual IVR
  • Services
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • Partners
  • Resources
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • About Us
    • Customer Obsession
    • Careers
blueworx
12 Days of Blueworx
  • December 11, 2017/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

So, who are we exactly and what is it that we really do? I mean of course besides being an awesome team of people who might play ping pong between conference calls and rattle an employee in the hot seat once a month by asking them absurd questions (“you’re an ordained minister?!” True story.). We are more than that, we do actually work. Well most of us anyway. And not only do we work hard, but we love what we do. So, while some of us may wear socks with sandals or choose Batman over Robin, we’d like to share with you what Blueworx is all about.

Over the course of the next 12 days we will be showing you who Blueworx is. By day #12, we are confident you will not only choose Blueworx for your business, but shout out to all of your friends (real or Facebook) all of the reasons why you think we rock (and not because most of us really do believe in aliens).

Read More


contact center
Do you hate waiting in line?
  • November 9, 2017/
  • Posted By : Scott Manghillis/
  • 0 comments /
  • Under : Blog

Do you hate waiting in line? On hold?  Most of us would certainly answer, “yes.”  However, the psychology behind waiting in line says that most of us don’t hate waiting in line – we hate being bored. That’s why there are floor to ceiling mirrors in most large buildings near the elevator.  It gives us all something to do (check other people out).  In addition, one of the first people who studied the science behind waiting in line was AK Erlang.  Some of you may recognize the last name – that’s right, he worked the probability and statistics behind the calculators that allow us to determine the lines/agents/bandwidth needed in a contact center based on busy hour traffic and average handle time.

“So what?” you ask.

Read More


Implementing AI Helps to Save Lives
  • August 28, 2017/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

AI Helps to Save LivesWith Hurricane Harvey demolishing many homes across the Texas coast and now the widespread flooding that’s extending hundreds of miles inland, it’s a good time to reflect on the capabilities of our emergency management systems. Whatever the natural disaster, the number of people calling into their local 911 operations center is constantly exceeding the amount of live agents by more than a hundred-fold. Imagine being trapped in your house with rising water and your only method of help is to stay on hold for hours upon hours.

There is a solution: Recently, AI has been “listening” to some emergency calls. The Association of Public-Safety Communications Officials (APCO), which has an excess of 29,000 members, brought Watson into their software. By using Watson Speech-to-Text and Watson Analytics, the system can provide guidance to the 911 operators with what questions to ask to more efficiently gather essential information to access specific emergency call types (trapped on your roof verses trapped on the second floor with food and water). AI helps operators provide rapid and personalized instructions so that callers get the fast and appropriate information they need and depend upon in any emergency.

Read More


AI customer experience
The AI Customer Experience Revolution
  • August 25, 2017/
  • Posted By : Kimberley Drobny/
  • 0 comments /
  • Under : Blog

By now you have heard the hype about IBM’s Watson and its platform for artificial intelligence integration into a variety of business applications. You have also likely heard the commotion from Facebook about chatbots and the many ways to capitalize on these bot companies. Revamping voice as a new user interface,  Apple’s Siri and Amazon’s Echo have both brought intelligence into everyday life  bringing a new family member into many households.

With the explosion of artificial intelligence, we have really only begun to see the beginning of it’s capabilities and one specific area AI can make more than a spark of a difference is in customer experience.

Read More


Blueworx Partnering with IVR Technology Group: Blueworx to Bring Interactive Voice Solutions to Customers
  • January 31, 2017/
  • Posted By : Marketing/
  • 0 comments /
  • Under : News

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced IVR Technology Group as a Certified Solutions Partner today. IVR Technology Group is a leader in secure voice and text applications.

As a Certified Solutions Partner with Blueworx, IVR Technology Group will be able to deliver differentiated products and services to existing customers as well as new opportunities.  In order to improve the customer experience and overall performance, both teams will help customers in deploying Blueworx Voice Response (BVR) in the Cloud, delivering user experience design services and integrating the power of IBM Watson into contact centers.

Read More


Search
Recent Posts
  • cache
    Blueworx Voice Response Update Adds Functionality: Blueworx Voice Response for Linux 7.15 November 25, 2019
  • Conversational AI – Reaching new levels of engagement November 1, 2019
  • Advanced Support for Artificial Intelligence Bots October 1, 2019
  • cloud
    Your Contact Center in the Cloud – Consider Better UX September 23, 2019
  • AI Strategy
    4 Steps to Building Your AI Strategy August 26, 2019
Customer Contact Center
Customer Contact Central
Healthcare Big data Chatbots Contact Center Customer Experience Self service Customer Service Sales Technology Personalization More >>

Tags
AI AIX Alexa Analytics Artificial Intelligence Avaya DevConnect Blueworx Blueworx Voice Response Call Routing Chatbot Chatbots Cloud Cognitive Contact Center Contact Center CTI Customer Experience Customer Journey Customer Service CX Fraud Prevention GM Voices IBM IBM AIX IBM Cloud IBM Voice Gateway IBM Watson Interactive Voice Response IVR IVR Technology Group Linux Multi-channel Omni-Channel PCI compliance Security Self-Service SMS Support Text to Speech User Experience User Experience Design UX voice branding Voice Response Wallet Share Watson
Archives
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • July 2016
  • January 2016
Blueworx

Tulsa OK
Minneapolis MN
Orlando FL
Sausalito CA
Hursley UK

+1.888.495.0005
info@blueworx.com

  • PRODUCTS
    • Blueworx Cloud
    • Blueworx Voice Response
    • CX Development Platform
  • SERVICES
    • User Experience Design
    • Agility in the Cloud
    • Custom Application Services
  • SOLUTIONS
    • Blueworx Contact Center
    • Blueworx Mobile Apps
    • Caller Authentication Service
    • Cognitive Contact Center
    • Collaboration and Content Sharing
    • CX Survey Application
    • Intelligent Routing
    • Outbound Notifications
    • PCI Payment
    • Self-Service
    • Visual IVR
  • PARTNERS
  • RESOURCES
    • News
    • Blog
    • Product Documentation
    • Webinars
    • White Papers
  • ABOUT US
    • Customer Obsession
    • Careers
  • CONTACT
  • SUPPORT
Copyright Blueworx 2019. All Rights Reserved. Privacy Notice